Search Your Answer/Technical Support/Gold Gallery - Download Content Problems

Help with Gold Gallery Registration and Download Issues

IncrediSupporter
posted this on January 23, 2012 15:22

In order to use your Gold Gallery Subscription, please make sure to register your License Code. If you’ve done so, but cannot access your Gold Gallery features, there’s a few steps you can take to solve this issue. Please follow all steps, in the order they are listed, to correct this. If you do not, your issue will not be corrected.

Please Note: If you are unable to download entire Collections, please assure you are not attempting to download a Collection that has 'Photo Letters or Ecards', as this will not work.

 

Step #1 - Check License Registration

First, please right-click the IncrediMail tray icon (the orange envelope near Windows clock) and select Exit.

Any time you experience issues using your Gold Gallery feature, you should first make sure your License is registered correctly in IncrediMail.

To do so simply open IncrediMail, click the 'Help' menu (marked in red) and select 'Licenses' (marked in blue).

Simply reactivate your Gold Gallery license (remove it, then activate) and then check if the issue is corrected.

 

MENU_HELP_licenses.jpg

 

Step #2 - Try a different Browser

Try downloading Gold Gallery using a different browser than the one you currently use (Internet Explorer/Firefox/Chrome).

It could be that the browser settings prevent the Gold Gallery download process.

 

Step #3 - Reset Internet Explorer

You will need to reset your Internet Explorer settings.

Click here and follow the listed instructions to do so.

Please Note: Since IncrediMail uses Internet Explorer components, it is absolutely necessary to follow these steps even if you do not use Internet Explorer to download, or to browse the Internet.

 

If your download works correctly in Internet Explorer, but you would like to use Firefox or Google Chrome, please do the following:

Click here for instructions on resetting Firefox.

Click here for instructions on resetting Google Chrome.

 

Step #4 - Check Firewall

You will need to verify that your firewall isn't blocking IncrediMail. To do so, please choose your Firewall from the list below:

If your Firewall program is not listed, please make sure that the following IncrediMail processes are all in the firewall's 'Approved Programs' list:

  • IncMail.exe
  • IMApp.exe
  • ImNotfy.exe
  • ImpCnt.exe

If the issue wasn't resolved, try to disable your firewall and then attempt to download from the Gold Gallery again.

 
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