'Please purchase' or 'Failed to activate registration code. This license has expired.' - Your code may be expired.
Check the Expiration Date of the code, and that it's the most recent one you've received.
'Invalid registration code. Please make sure that you have entered the correct code.' - Your Registration code is not recognized as you entered it.
Ensure your Code is written correctly when registering, including using only CAPITAL letters.
Check your connection to the Internet and check that your Firewall is not blocking IncrediMail.
Make sure you're not using a cookie cleaner, or blocking cookies.
Please Note: For any message asking you to download IncrediMail - Check that your Windows User account has Administrator Permissions.
I registered my IncrediMail License, but my IncrediMail Subscription does not work
Any time you experience issues using any Subscription feature, you should first make sure your License is registered correctly in IncrediMail.
Click the 'Help' menu (marked in red) and select 'Licenses' (marked in blue).
If your License is not listed, please register it now, and then check to see if the issue is corrected.
Once you have verified your License Code is registered, check to see that all settings for your Subscription are correctly turned on or marked, and the product has been correctly installed if necessary (i.e. IncrediBackup, or Protection Center).
For more assistance, please choose from the list below: